Returns & Exchanges
At Tern Setups, we stand by the quality of our high-performance electronics and want you to be completely satisfied with your purchase. If your gear isn't the perfect fit for your setup, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Ensure all electronics are placed in their original packaging with all included cables, manuals, and accessories to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our technicians verify the condition of the returned hardware, we will process your refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing